March 20, 2020
This letter is from Joseph Silverzweig | Government Affairs Manager at Comcast
I am writing today to share the attached important letter regarding Comcast’s continuation of communications services during the COVID-19 national emergency. I know these are troubling times and your attention is necessarily split among competing priorities, but it is important for me to communicate directly with you considering the critical nature of our business.
In addition, Comcast has made several recent announcements regarding our comprehensive response to the crisis, which I’ve included for you below. Please don’t hesitate to reach out if there’s anything I can do for you.
- Internet Essentials for low-income households:
- We’ve increased speeds to 25/3 Mbps for all Internet Essentials customers.
- New customers who apply by April 30 will receive two months of free service with no obligation to continue the service after that.
- Opened up all of our public WiFi hotspots—free for everyone
- Pausing our data plan—no data limits for 60 days
- No disconnects or late fees
- Internet Essentials speed increase and two months free for new customers
- Educational content on X1 – just say “education” into the voice remote
- News on X1 – just say “Coronavirus” into the voice remote
- Continued 24/7 network monitoring – we already do this, but our teams are laser-focused on ensuring reliability and capacity at this critical time.
- Making Current Movies Available In-home: Universal Pictures will be making its movies available in the home the same day they’ve available in theaters.
Joseph Silverzweig | Government Affairs Manager | Comcast – Mountain West Region | 9602 South 300 West| Sandy, UT 84070 | P: 801.401.3216 | C: 385.235.0746 | E: firstname.lastname@example.org | Twitter: @JSilverzweig | LinkedIn: @JosephSilverzweig
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INTERNET ESSENTIALS | Comcast’s Internet Essentials program has connected 8 million low-income Americans to affordable internet service – including nearly 112,000 in Utah – and invested more than $650 million in cash and in-kind support for digital literacy training and educational initiatives. Check out our progress report to learn more.