August 26, 2021

WATER UPDATE 7:04 August 30, 2021

Pleasant Grove Boil Order has been lifted effective immediately.


At this point the water is safe to drink. For precautionary reasons, if you are located in the Battle Creek Service Area it is recommended that you run each tap or faucet for a minimum of 5 minutes and that you dispose of all ice formed since the boil order has been in place. You may also want to replace your disposable refrigerator filters.


To verify if you are in the Battle Creek Service Area please refer to our interactive map. Those living in the green shaded area are in the Battle Creek Service Area. You can also enter your address in the map by clicking on the magnifying glass. Click this link to see the map:… (for mobile devices you may need to copy this link and open it in a web browser such as Safari)


You can also find additional information on our website at


If you have questions regarding the boil order being lifted you can call Pleasant Grove Public Works at (801) 785-2941. They will be answering phones until 8:00 p.m. this evening and then again during regular business hours from 8:00 a.m.-5:00 p.m. Monday-Thursday.


Finding a single source of the introduction of E. Coli into a water system is a difficult process, and often, a specific source is never found. While the exact source of contamination for this event has not been identified, the City has followed all standard guidelines to flush and chlorinate the areas of concern and has made sure the chlorination levels have been regulated throughout the Battle Creek Zone to ensure clean water delivery.


We appreciate your patience and understanding. We would like to thank all those that worked together in order to resolve this issue as soon as possible including the Pleasant Grove Public Works Department. We also appreciate the Utah State Division of Drinking Water for their expertise in helping us resolve the issue.

Pleasant Grove City

August 25, 2021
For the homes in Cedar Hills that are on the Pleasant Grove culinary water system, please be aware of the following:
On Wednesday, August 25, 2021, Pleasant Grove City was notified that one of three test samples from the area of the City located in the Battle Creek zone (SEE THE MAP HERE) tested positive for E. Coli bacteria. The specific testing was done as a result of one residence in that area testing positive for coliform bacteria during our routine monthly testing process of our culinary water system. To protect the public’s safety and pursuant to the requirements of the State Department of Drinking Water, the City must issue the Boil Order to all utility customers within the Battle Creek service area. The area subject to the Boil is shown on the this map.
The City has taken the following steps as a result of this positive test:
Notified the State of Utah Dept. of Drinking Water and have been coordinating with them on our response and further testing.
Completed a Drinking Water Level 1 assessment of the system.
Chlorinated and flushed the water system in the affected area.
Performed additional testing.
Issued a Boil Order for businesses and homes located within the Battle Creek Service Area.
Will perform additional testing in the area to determine when the system will be cleared for consumption.
The cause of the positive test has not been determined. The City will continue to take remedial action and conduct continued laboratory testing to monitor the system until the issue is resolved. Please refer to the official Boil Order and Map for additional information. Updates will be posted to the Pleasant Grove City Facebook page.
Pleasant Grove Public Works office line (801) 785-2941 will be staffed for any questions as well until tonight at 8:00 p.m. and from 8 a.m. to 5p.m. Monday through Thursday and from 8 a.m. to noon on Friday. If you have an emergency, you can contact Jason Poulson at (801) 234-9344.