Q: How do I set up an online account to view and pay my water bill?

The City of Cedar Hills utilizes paperless billing. This means, if you have an Internet connection, an email address, and a city account number, you can view current and past monthly statements online at XpressBillPay.com. Once the account is established on Xpress Bill Pay, select the paperless billing option. Those who do not opt out of paper billing or wish to continue receiving paper statements will receive a monthly fee of $1.35 on their bill for the pass-through cost of printing and mailing the bill.

While on Xpress Bill Pay, we encourage you to set up automatic payments using a credit or debit card, or a checking or savings account. Payments will continue to be received in the drop box in the fire station parking lot on Cedar Hills Drive or at the city’s front desk during regular business hours.  

How It Works

We have partnered with Xpress Bill Pay, the premier provider for online bill payment systems.

When you sign up for online bill payment, you get a unique password that you use to access your personal account. We’ll send you a reminder email every month to let you know when your bill is online.

Then, just log in through your web browser and view your bill, which will look like the paper statement you’re familiar with. Select a payment type, enter the information, and you’re done!

It’s that easy, and it only takes you a few minutes each month.

How to Sign Up

If you’re ready to get started, here’s what to do: 

  • Go to xpressbillpay.com
  • Click on “sign up” under to create a free account. If you’ve already signed up, you can login with your email address and password.
  • Follow the instructions on the screen. You will need a valid email address and a city account number to create an account. Once you’ve created an account, you’ll be able to go online at any time to view and pay your bills. If you choose to use the auto pay option, select a payment date between the tenth and the first of the following month.
  • Once the account is established on Xpress Bill Pay, select the paperless billing option. Those who do not opt out of paper billing or wish to continue receiving paper statements will receive a monthly fee of $1.35 on their bill for the pass-through cost of printing and mailing the bill. 
     

Q&A about Online Bill Pay

Q: Does it cost anything to sign up for online bill payment? 

No. It’s free to sign up for online bill payment and to use the service.

Q: What is Xpress Bill Pay?

Xpress Bill Pay is the company we have partnered with to handle our online bill payment. You access your account from their website, www.xpressbillpay.com

Q: What payment choices do I have?

You can pay your bill from anywhere in the world through the Internet or by using the Xpress Bill Pay app! On Xpress Bill Pay you can pay your bills using a bank account or any major credit or debit card. 

Q: What will my bill look like online? 

We try to match the look of your paper statement as much as possible, so you’ll find it easy to read your bill.

Q: What other information is available?

You can view the history of your utility account online, so you can compare your current bill to other months.

Q: How do I know the payment went through?

After you complete the transaction, you can request an email receipt to confirm that your payment was received.

Q: Is my information safe? 

Absolutely. All the transactions are handled on secure servers. As long as you don’t give out your password, only you will be able to access your account. Plus, your personal information or email address will not be sold or rented to third parties for marketing purposes without your permission.

Q: What is the city’s Direct Pay Plan (EFT)? 

Residents without internet access may enroll in the Cedar Hills Direct Pay Plan. With this option, residents can automatically pay their monthly utility fees from a checking or savings account via Electronic Funds Transfer or EFT. There are no checks, no stamps, and nothing to “drop off”– it’s automatic, free, and easy. 

To enroll, come to the city office to complete an authorization form and submit a voided check. The form can also be downloaded below for printing and mailed or delivered to the city office along with the voided check.

Download the Utility Direct Pay Form.

Direct Deposit Check Sample

COVID-19 Update

Effective June 29, 2020, masks are required to be worn in all city buildings.

For information updates, please click the COVID-19 link on our home page.