If you want to pay your utility bill online, visit www.xpressbillpay.com.
Our online bill payment option, Xpress Bill Pay, saves you time and gives you more flexibility in how you pay your utility bill. If you have an Internet connection, email address, and utility account number, you can pay your bill online. It's fast, it's easy, and you no longer have to write a check each month or find a stamp when it's time to send in your payment.
How It Works
We have partnered with Xpress Bill Pay, the premier provider for online bill payment systems.
When you sign up for online bill payment, you get a unique password that you use to access your personal account. We'll send you a reminder email every month to let you know when your bill is online.
Then, just log in through your web browser and view your bill, which will look like the paper statement you're familiar with. Select a payment type, enter the information, and you're done!
It's that easy, and it only takes you a few minutes each month.
How to Sign Up
If you're ready to get started with the convenience of online bill payment, here's what to do:
- Go to xpressbillpay.com
- Click on "go" under "New to Xpress Bill Pay" to create a free account. If you've already signed up, you can login with your email address and password.
- Follow the instructions on the screen. You will need a valid email address to create an account. Once you've created an account, you'll be able to go online at any time to view and pay your bills. If you choose to use the auto pay option, select a payment date between the tenth and the first of the following month.
Q&A about Online Bill Pay
Q: Does it cost anything to sign up for online bill payment?
A: No. It's free to sign up for online bill payment and to use the service.
Q: What is Xpress Bill Pay?
A: Xpress Bill Pay is the company we have partnered with to handle our online bill payment. You access your account from their website, www.xpressbillpay.com.
Q: What payment choices do I have?
A: You can pay your bills from a bank account or any major credit card.
Q: What will my bill look like online?
A: We try to match the look of your paper statement as much as possible, so you'll find it easy to read your bill.
Q: What other information is available?
A: You can view the history of your utility account online, so you can compare your current bill to other months.
Q: Do I need to pay my bills from my computer?
A: Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a web browser. You then log in to your account using your email address and password. No need to worry about late payments if you're out of town when your bill is due.
Q: How do I know the payment went through?
A: After you complete the transaction, you can request an email receipt to confirm that your payment was received.
Q: Is my information safe?
A: Absolutely. All the transactions are handled on secure servers. As long as you don't give out your password, only you will be able to access your account. Plus, your personal information or email address will not be sold or rented to third parties for marketing purposes without your permission.
Q: What is the City's Direct Pay Plan (EFT)?
A: Residents without internet access may enroll in the Cedar Hills Direct Pay Plan. With this option, residents can automatically pay their monthly utility fees from a checking or savings account via Electronic Funds Transfer or EFT. There are no checks, no stamps, and nothing to "drop off"– it’s automatic, free, and easy. A monthly statement will be sent to each resident using Direct Pay.
To enroll, come to the City office to complete an authorization form and submit a voided check as part of the enrollment. The form can also be downloaded below for printing and mailed or delivered to the City office along with the voided check.
Download the Utility Direct Pay Form.